Help with the emly app
Questions about your account, a booking or the app itself? Here’s how to reach us and where things are in the app.
Write to us in the app
- Open the Account tab.
- Tap the gear icon, Profile & settings.
- Under Help, tap Contact support, choose a topic and write your message.
We reply in the app and send you a notification. Your conversations are under Help → My requests.
Not signed in? Tap Contact support on the Account tab, and we’ll reply by email.
Email
support@emly.coWrite from any device. Add the phone number you sign in with so we can find your account. Please don’t include health details.
About a specific visit
To move a visit, or for questions about a service or its price, contact the business directly. Its phone number is on the business’s page in the app.
Delete your account
In the app: Profile & settings → Delete account. Upcoming bookings aren’t cancelled when you do this, so cancel any you won’t attend first.
How account deletion works
Common questions
I didn’t get the sign-in code
We send the code by WhatsApp or SMS to the number you entered. Check the number, wait for the timer to run out, then tap Resend code. Still nothing? Tap Contact support on the Account tab, or email support@emly.co.
How do I cancel or change a visit?
Open the visit in the Bookings tab and tap Cancel visit. Before you confirm, the app shows what happens to your deposit, if you paid one. If you see Call to cancel or change your booking instead, that business handles changes by phone. To move a visit to another time, contact the business.
Who handles payments and refunds?
Each business sets its own prices, deposits and cancellation rules, and the app shows them before you book or cancel. For a question about a charge, contact the business. If a payment in the app went wrong, write to us.
Can I change my phone number?
Your phone number is how you sign in, so it can’t be changed in the app. Tap Contact support in Profile & settings and we’ll help.